Refund & Return Policy

Return & Refund Policy 

At TREGO, we want you to shop with confidence. If something isn’t right, we’ll do our best to make it right. Please review our Return & Refund Policy below.

1. Return Period

  • You may return products within 15 days of receiving your order.

  • Items must be unused, unopened, in their original packaging, and resellable condition.

  • Returns that are damaged, used, or without original packaging will not be accepted.

  • Customers are responsible for sending returns back to our address via a traceable courier service at their own cost.

2. Faulty or Incorrect Products

  • If you receive a product that is defective, damaged, or not as described, please contact us immediately.

  • Faulty or incorrect products can be returned within 15 days in their original packaging with all accessories.

  • In such cases, TREGO will bear the cost of replacement or refund.

3. Exchanges

  • Exchanges are possible if the requested item is available in stock.

  • To request an exchange (size, color, or another product), please contact our customer support.

  • A courier rider will pick up the current product and deliver the replacement.

  • Exchange delivery charges (two-way courier cost) = Rs. 350.

4. Refunds

  • Refunds are processed within 2–4 working days after receiving and inspecting your return.

  • Refunds will be made via bank transfer only.

  • Please note: Delivery charges are not refundable.

  • If your refund seems delayed, kindly check with your bank/credit card provider, as processing times may vary.

  • If more than 10 working days have passed and you haven’t received your refund, please contact us.

5. Return Shipping

  • Customers are responsible for return shipping costs (unless the product is faulty or incorrect).

  • We recommend using a trackable courier service to ensure your return reaches us safely.

  • TREGO is not liable for lost or undelivered return parcels.

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized items

  • Beauty or personal care products

  • Hazardous or flammable materials

  • Sale items and gift cards

7. How to Initiate a Return or Refund

  1. Contact us at:
    📧 thetrego.pk@gmail.com

  2. Provide your order number, reason for return/refund, and product details.

  3. Our support team will guide you through the process and confirm next steps.

  4. Keep the product ready in its original packaging for courier pickup or drop-off.

✅ At TREGO, your satisfaction matters to us. We aim to handle returns and refunds quickly, fairly, and hassle-free so you can shop with complete confidence.